At Blue Moon Residency, we strive to provide our guests with a pleasant and hassle-free experience. This Refund and Returns Policy outlines the conditions under which refunds and returns may be processed.
1. Room Reservations
- Cancellation and Refund Policy:
- Flexible Rate: Guests can cancel their reservation without charge if done at least 24 hours before the check-in date. A full refund will be processed.
- Non-Refundable Rate: Reservations made under a non-refundable rate are not eligible for a refund, regardless of cancellation notice.
- Late Cancellation or No-Show: If a reservation is canceled within 24 hours of the check-in date or if the guest does not arrive (no-show), a cancellation fee equivalent to the first night’s stay will be charged.
2. Early Departure
- Early Departure Policy: If you decide to shorten your stay after check-in, an early departure fee may apply. Refunds for early departures will be considered on a case-by-case basis, depending on the room’s rate and the hotel’s occupancy.
3. Special Packages and Promotions
- Promotional Offers: Special packages and promotional rates may have specific terms and conditions regarding cancellations and refunds. Please refer to the individual offer’s terms when making a booking.
4. Refund Process
- How to Request a Refund: To request a refund, please contact our front desk or reservations team. Provide your booking details and reason for the refund request. Refunds will be processed using the same payment method used for the original booking.
- Processing Time: Refunds are typically processed within 7-10 business days from the date of approval. The time it takes for the refunded amount to reflect in your account may vary depending on your bank or payment provider.
5. Non-Refundable Situations
- Service Fees: Any service fees, including booking fees, are non-refundable.
- Third-Party Bookings: If you booked your stay through a third-party website or travel agent, please refer to their specific refund and cancellation policies, as we may not be able to process refunds directly for such bookings.
6. Contact Information
For questions or assistance regarding our Refund and Returns Policy, please contact us:
Blue Moon Residency
Plot No 1531 B, near St.Angel School, Block A, Greenwood City, Sector 45, Gurugram, Haryana 122003
+91 93102 97278
bluemoongurugram@gmail.com
We value your understanding and cooperation. Thank you for choosing Blue Moon Residency, and we look forward to welcoming you.